Financial Ombudsman Service

for consumers

complained to your bank, insurance company or finance firm - but still not happy?

for businesses

information for businesses covered by the ombudsman service

guides for businesses

accessibility and different needs

listen to our consumer leaflet [mp3-format audio-clip]
information about our service in different formats and languages
our outreach work in the community
rate our website and service with our 3-minute online survey

most popular

what are you looking for?
payment protection insurance (PPI)
look at case-studies in our newsletter ombudsman news
our technical approach to insurance, investment and banking & credit complaints
financial products most complained about - and the outcome of complaints to the ombudsman (our "uphold" rates)

web focus this week

image: ombudsman news

money transfer complaints, section 75 case studies, and feedback from the frontline on how businesses handle complaints