Our board members are "non-executive" - they have no involvement in individual complaints. Their job as "public interest" directors is to ensure that the ombudsman service is properly resourced and is able to carry out its work effectively and independently.
chairman
Sir Nicholas Montagu KCB
- former chairman of the board of Inland Revenue
- previously a senior civil servant working on issues ranging from pensions to public service reform
other members of the board
Gwyn Burr
- customer service and colleague director at J Sainsbury plc
- chair of Business in the Community's cause-related marketing leadership-team
formerly:
- managing director of the Resultant Team Consultancy
- retail managing director at ASDA/WalMart
- European marketing manager at Nestle Rowntree
Dame Janet Gaymer DBE QC (Hon)
- governor of the London School of Economics
- member of the Council of Justice
- member of the board of International Women of Excellence
- life vice-president of the UK Employment Lawyers’ Association
formerly:
- Commissioner for Public Appointments in England & Wales
- the senior partner at Simmons & Simmons
Alan Jenkins
- a non-executive board member of the Crown Prosecution Service
- an independent non-executive director of PKF LLP
- a non-executive board member of UK Trade & Investment
- chairman of the board of trustees of Mencap Trust Company Limited
- vice chairman of the International Institute for Environment & Development
- chairman of the board of trustees of Lattitude Global Volunteering
- director of Gross Hill Properties Ltd, Sydney and London Properties Ltd and Northcourt Ltd
formerly:
- partner & chairman of global markets at Eversheds LLP
- chairman of the board of Eversheds LLP
- managing partner of Frere Cholmeley Bischoff
- governor of Bishop Gilpin Primary School
Professor Elaine Kempson CBE
- emeritus professor at the University of Bristol
- consultant for the World Bank
- a member of the Social Security Advisory Committee
formerly:
- a member of the Financial Inclusion Taskforce
- a member of the DTI taskforce on over-indebtedness
- a member of the DTI foresight sub-panel on personal financial services
- a member of a Treasury policy action team on access to financial services
- adviser to the Thoresen review of generic financial advice
- a non-executive director of the Department for Work and Pensions' Pensions Client Board
Kate Lampard
- chair of NHS South East Coast
- a trustee of Esmée Fairbairn Foundation
formerly:
- chair of Kent and Medway Strategic Health Authority
- chair of the Independent Housing Ombudsman Limited
- chair of the Invicta Community Care NHS Trust
- an associate of Verita Limited, consultants in incident investigations and inquiries
- a non-executive director of RHS Enterprises Ltd
Julian Lee
- chair of Brighton & Sussex University Hospitals Trust
- a commissioner at the Legal Services Commission
- Justice of the Peace on the North Sussex Bench
- strategy and risk consultant
formerly:
- a non-executive director of the Maritime and Coastguard Agency Advisory Board
- interim chair of NHS Surrey
- chair of NHS Brighton & Hove
- a non-executive director of the South East Coast Ambulance Trust
- chairman, then chief executive, of Allied Carpets Group plc
- joint managing director of British & Commonwealth Holdings plc
Roger Sanders OBE
- managing director of LighthouseGEB, the employee benefits division of Lighthouse Group plc
- chairman of the financial services committee of the Insurance Institute of London and a council member and vice president of the Institute
- a trustee of the English National Opera benevolent fund
formerly:
- deputy chairman and head of employee benefits, Helm Godfrey Partners Ltd
- joint chairman of the FSA's Smaller Businesses Practitioner Panel
- deputy chairman of the Association of Independent Financial Advisers
- a member of the Financial Services Practitioner Panel
- a director of the Personal Investment Authority (PIA) Ombudsman Bureau
- a PIA board member
Baroness Maeve Sherlock OBE
- a member of the House of Lords
- currently doing research for a doctorate at Durham University
- chair-designate, Chapel St (charitable social enterprises)
formerly:
- a commissioner at the Equality and Human Rights Commission (EHRC)
- a non-executive director of the Child Maintenance and Enforcement Commission
- chief executive of the Refugee Council
- chief executive of the charity One Parent Families
- a member of the Council of Economic Advisers in the Treasury
- chair of the National Student Forum
Pat Stafford
- a business adviser at Young Enterprise
- a trustee of Guide Dogs
- a mentor, the New Leaf organisation
- chair of the local parish
formerly:
- a non-executive director of HMRC
- regional board member of the Prince’s Trust
- governor at the University of Bedfordshire
- group marketing director at BUPA
- managing director of corporate positioning services and head of brands management at British Airways
directors' reports
directors' reports and audited financial statements are available for each year – as well as our annual reviews that give a yearly overview of our work resolving consumer complaints
