The power to settle financial complaints.
The power to settle financial complaints.
The Financial Ombudsman Service tackles a quarter of a million disputes a year, making balanced decisions that change lives. Seeing both sides of an argument is what we do. If you have the special kind of perspective we're looking for, we'd like to hear from you.
business change project manager | HR business partner (senior/lead) | adjudicators | team managers | head of casework teams | ombudsmen
salary £70,000 plus generous benefits and a non-contributory pension
London docklands
Our organisation is going through major and rapid change. We need a number of expert project managers to help us shape and manage that change, as it becomes more complex and more pressing. People with a flair for scoping problems and projects well – and who know how to bring together teams to successfully deliver the right outcomes for the organisation.
We’re looking for business change project managers who have a strong track record of delivering major projects in fast moving environments. You’ll work with senior leaders in our organisation to plan and execute fundamental changes. And by taking a hands-on, pragmatic approach you’ll help define solutions, overcome the barriers to change and take others with you as you make it happen.
If we’ve sparked an interest in you and you’d like to find out more then why not take a look at the job description.
And if you think you could add value to our business change team – apply now, attaching your CV and a letter telling us:
Closing date Friday 28 June 2013.
salary £50,000 – London docklands
Demand for our service has increased rapidly in recent years, so we’ve taken on a lot more people – and we’re doing so again this year. To help us keep performing throughout this change, we’re looking for a lead HR business partner to join our HR team.
You’ll be working with our executive team and heads of department to help deliver our strategy for the people within each department. So you’ll be someone who sees the bigger picture, being able to plan strategically and communicate long term goals throughout the organisation. Operationally, this is still a hands-on role though. You’ll be working directly with people, supporting them and dealing with any issues which crop up.
Relationship building and knowledge sharing are hugely important to us. So as well as mentoring and developing your team, you’ll get great results through the strong relationships you forge at all levels of the organisation.
If we’ve sparked an interest in you and you’d like to find out more then why not take a look at the job description. And if you think you could add value to our HR team – apply now, attaching your CV and a letter telling us:
Closing date Monday 17 June 2013.
starting salary £22,000 – London docklands
As an adjudicator at the ombudsman service the end result certainly matters. After all, that’s why people come to us with problems that need sorting. Problems that are often challenging and sensitive – that no one else has been able to resolve.
So arriving at the right outcome in decisions that can change lives is really important. But so too is being able to explain your thinking in a way that’s clear, fair and meaningful to those involved.
This is why our adjudicators need first-rate skills both in thinking and communicating. But they also need life experience to ask the right questions. They need to listen to what’s being said and understand what’s really going on – and balance the detail with the bigger picture.
In fact, this is all part of the mix here at the ombudsman service. And it’s reflected in the unusually wide range of backgrounds of our skilled workforce. Our people reflect the diversity of those whose complaints we settle. This keeps us in touch and connected – and able to see both sides of every story.
Fancy showing us your thinking? Can you persuade us you’ve got the special set of skills and experience we’re looking for? We’re recruiting now for late summer start dates.
So have a look at the job description. And if you think you could make a difference here, please take our online questionnaire to find out if this is the right organisation and role for you. It may take around 25 minutes to complete both parts - and if it goes well, then you can go on to apply for the role.
starting salary £60,000 – London docklands
rising quickly ...
Your salary will increase to £65,000 when you successfully pass probation – this normally happens at six months.
We’re on a journey. And we’re looking for outstanding people to help make it a smooth one. These roles aren’t about reacting to warning lights. Your senior leadership experience means you know what to look for on the dashboard – those early signs telling you we need to adjust our direction. You’ll have your eye on the road ahead – spotting hazards, gearing us up to negotiate them, and flagging up what’s around the corner.
It’s an exciting time and we’re moving fast. Your skills and energy will keep your team managers fully engaged, steering them along the right path so they know how to guide their teams of adjudicators.
And together you’ll deliver the excellent service our customers deserve.
If you have the skills to drive us forward, take a look at the job description.
Then if you’re interested in joining us, please send us your details, attaching your CV and a letter telling us:
£40,000 to £58,750 – London docklands
Our team managers radiate energy– and they take pride in ensuring their team of adjudicators shine as well. If your style of leading can light up a team – through coaching, sharing expertise and working together to get a great job done – we want to hear from you!
So have a look at the job description. And if you think you could make a difference here, please take our online questionnaire to find out if this is the right organisation and role for you. It may take around 25 minutes to complete both parts - and if it goes well, then you can go on to apply for the role.
starting salary £59,373 plus excellent benefits – London docklands
Every year our ombudsmen look closely into thousands of financial disputes, and resolve them by making legally binding decisions.
It’s a hugely valuable role. These decisions can change lives, livelihoods and reputations. So it takes a cool head and solid judgement. Faced with complex evidence, you’ll be able to spot the gaps, look beneath the surface and make decisions that are fair, reasonable and robust.
You’ll need to be ready for an intellectual challenge. It’s the way you think that’ll make you right for us. You’ll be open minded and unprejudiced – so you can see both sides of the story. But you won’t be afraid to make decisions that matter.
If you’re ready to look beyond where you are now, you’ll find you can make a real difference here. So if you think you have the kind of perspective we’re looking for, take a look at the job description.
Then if you’re interested in taking on this role, please send us your details, attaching your CV and a short covering letter (no more than two sides, please) telling us:
You’ll find further details of the application process at the back of the job description. If you apply and are shortlisted, we’ll share your application and contact details with our recruitment partner, Talent2.
Please note that if you applied and were unsuccessful during our last recruitment campaign, we’ll unfortunately be unable to consider your application on this occasion.
If you're interested in joining, but feeling disappointed that you've not seen a job that's right for you, we'd still like to hear from you.
Please send us your details online and one of our recruitment team will get in touch if something comes up. If you want to stay in control, you can also set yourself up to get emails about any new vacancies we have but just for the jobs you're interested in.
We have recently recruited people as:
... as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their financial service provider.
We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We’re also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.
And we adapt to the needs of our people, customers and job applicants in many different ways. For example, to make sure we provide reasonable adjustments, we have a dedicated team to liaise with people who let us know they need extra support.
By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.
Natalie Ceeney, chief ombudsman
The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover – from mortgages to portfolio management.
The backgrounds of our people are similarly varied. We have accountants and lawyers working for us as well as former IFAs, insurance brokers, bankers and trading standards officers. We list the backgrounds of all our ombudsmen on our website.
But what makes a good adjudicator or ombudsman is more than just letters after their name. It's the ability to stand back to get a clear picture of what's really going on – to weigh up the arguments and arrive at decisions fairly and impartially.
This is also true for judges and magistrates – who similarly don’t need to list their qualifications to demonstrate their ability to do the job.
So there's no "standard" adjudicator or ombudsman qualification. When recruiting, we're looking for open-minded, cool-headed people – with experience that proves they've got solid judgement and the perspective to see all sides of the story.
Knowledge is at the heart of what we do at the Financial Ombudsman Service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.
We also run an external accredited training programme for our adjudicators, set at Masters degree level – in partnership with Queen Margaret University, Edinburgh.
As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:
You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.
as part of our overall remuneration package, we offer a number of core benefits including:
a flexible benefits plan | medical insurance | pension scheme |
training and development | childcare | dental | holiday package