our executive team
Our executive team is responsible for the strategic leadership and management of the Financial Ombudsman Service – and is directly accountable to our board of non-executive directors.
Natalie Ceeney CBE
chief executive and chief ombudsman
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Tony Boorman
principal ombudsman and decisions director
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Julia Cavanagh
director of finance and performance
David Cresswell
director of communications and customer insight
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Chris McDermott
operations director
Caroline Wayman
principal ombudsman and legal director
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Jacquie Wiggett
director of human resources (HR) and organisational development
