our organisation chart
our board and executive team
- decisions and professional leadership
Led by Richard Thompson, our principal ombudsman and quality director – working with our panel of ombudsmen.
- new services
Led by Garry Wilkinson, our principal ombudsman and director of new services.
- casework operations
Led by Chris McDermott, our chief operating officer – working with our senior operational team
- In addition to our panel of ombudsmen, we also employ around 2,000 adjudicators who work across all areas of our service – handling complaints about PPI, banking, insurance, pensions and investments. We usually appoint our adjudicators on a permanent basis, unless there's an operational reason to do otherwise. We explain our approach to recruitment on our careers page.