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our organisation chart

our board and executive team casework infrastructure and support

our board and executive team

casework and support services

  • casework operations
    led by our Chris McDermott, our operations director - working with our senior operational team
  • decisions and professional leadership
    supported by our panel of ombudsmen
  • communications & insight
    led by David Cresswell, our director of communications and customer insight, working with our communications team
  • finance & performance
    led by Julia Cavanagh, our director of finance and performance, working with the finance & performance team
  • HR & organisational development
    led by Jacquie Wiggett, our director of human resources (HR) and organisational development, working with the HR and organisational development team
  • strategic service development
    led by Liz Brackley, our director of strategic service development