FAQ topics in this section

information for businesses covered by the ombudsman service

useful links

online resource for smaller businesses

keeping in touch
FAQs on this topic:

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

keeping in touch

smaller businesses

how does the ombudsman service keep in touch with the issues that affect smaller businesses?

We work with a wide range of trade associations and networks representing smaller businesses that are:

covered by the ombudsman service for complaints made against them in relation to financial services they provide; and/or
entitled to bring their own complaints to us about other financial companies.

We take part in trade-shows, annual conferences and other key events organised by trade bodies for smaller businesses. This gives us the opportunity to meet people who run their own businesses – and to hear about the issues that affect them directly. We also run seminars around the UK, specifically aimed at giving smaller business the opportunity to learn more about the ombudsman service and how we work.

We have also set up a smaller-business forum involving representatives from the following trade associations:

Association of Independent Financial Advisers
Association of Finance Brokers
Association of Mortgage Intermediaries
Association of Financial Mutuals
Association of Medical Insurance Intermediaries
Association of Private Client Investment Managers and Stockbrokers
Association of Short Term Lenders
Association of Travel Insurance Intermediaries
British Cheque & Credit Association
Chartered Institute of Loss Adjusters
Consumer Credit Association
Credit Services Association
Debt Managers' Standards Association
Finance & Leasing Association
Institute of Insurance Brokers
National Pawnbrokers Association
UK Money Transmitters Association
FSA Smaller Businesses Practitioner Panel

If you represent smaller businesses and would like to invite us to take part in an event you are organising for members, please get in touch with our external liaison team.