The power to settle financial complaints.
The power to settle financial complaints.
This section answers a number of frequently-asked questions (FAQs) about:
where can we find out more about the ombudsman's approach to mortgage endowment complaints?
We recognise that dealing with any complaint for the first time can be a daunting prospect. There's lots of useful information on this website about mortgage endowment complaints. The best starting point for businesses is our online mortgage endowment resource.
This contains documents and information that provide an outline of our general approach on mortgage endowment complaints. It includes: