FAQ topics in this section

information for businesses covered by the ombudsman service

useful links

help for businesses and consumer advice agencies

support for businesses covered by the ombudsman
FAQs on this topic:

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

support for businesses covered by the ombudsman

publications for businesses

what publications might be of interest to my business?

Our regular newsletter, ombudsman news, includes case studies and feedback on recent complaints – with lots of information about our approach to different types of complaint.

We also publish:

our series of quick guides giving a quick and informal overview of a range of technical issues – from case fees to calculating redress
a range of technical notes – setting out our general approach to different types of complaint
annual reviews and
guides for businesses.

For printed copies of our publications please email our publications team or phone 020 7964 0092.