information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
support for businesses covered by the ombudsman
complaints prevention
what's the ombudsman service doing to help prevent complaints?
training, conferences and roadshows
does the ombudsman service provide any training or hold conferences or roadshows?
discussing complaints informally
we have received a complaint that we'd like to talk through informally with someone – is that possible?
news updates
how can I receive regular news updates of what's happening at the ombudsman service?
publications for businesses
what publications might be of interest to my business?
telling consumers about us
what do businesses have to tell consumers about the ombudsman service?
our approach to cases
how can I find out about the ombudsman's approach to cases?