The power to settle financial complaints.
The power to settle financial complaints.
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
15 December 2005
- but consults jointly with ombudsman on case for raising limit to £200,000
14 December 2005
includes: complaints involving banking contracts; redress in pension cases; and time bar rules and mortgage endowment complaints
[issue 50 - PDF version opens in new window]
30 November 2005
Chris Kelly, ombudsman service chairman, speaks at Association of Independent Financial Advisers (AIFA) annual dinner
25 November 2005
at our last conference in 2005 for firms - at the Barbican, London, on Thursday 1 December
3 November 2005
technical briefing note
17 October 2005
National Savings & Investments joins Financial Ombudsman Service; changes in medical circumstances after policyholder with annual travel insurance has booked holiday; and when we can dismiss investment complaints without considering their merits
[issue 49 - PDF version - opens in new window]
7 October 2005
consultation announced on proposal to collate FSA rules on regulatory fees and levies (and relevant ombudsman "DISP" 4 and 5 rules) into new single Fees Manual in FSA Handbook
4 October 2005
speech by Walter Merricks, chief ombudsman, at "Financial Adviser" Expo
3 October 2005
technical briefing note
30 September 2005
"wider implications" arrangements rules published29 September 2005
updated details on how we can provide services and information in different languages and formats
13 September 2005
"new-look" format now available (with more space for answers, clearer sections and new layout)
[mortgage endowment questionnaire - PDF version opens in new window]
23 August 2005
when banks decide to close a customer’s account; "non-disclosure" in insurance cases; and what exactly is an “experienced” investor?
[issue 48 - PDF version opens in new window]
11 August 2005
20 July 2005
forged signatures on cheques, market value adjustments (MVAs) and legal expenses insurance
[issue 47 - PDF version opens in new window]
13 July 2005
updated version of our service standards - and how to complain if you're unhappy with the service we have provided - now available
29 June 2005
ombudsman service publishes annual review of personal finance disputes
23 June 2005
plastic cards used as "credit-tokens"; non-disclosure in insurance complaints; and more mortgage endowment complaints
[issue 46 - PDF version opens in new window]
10 June 2005
25 May 2005
9 May 2005
5 May 2005
banks' duty of confidentiality to customers
[issue 45 - PDF version opens in new window]
22 April 2005
guide for firms that don't generally have much direct contact with the ombudsman service
22 April 2005
for people working in compliance and customer services at larger firms
8 April 2005
principal ombudsman, Tony Boorman, at BIBA annual conference, explains ...
5 April 2005
4 April 2005
surgical complications and personal accident insurance; customers’ attitude to risk in mortgage endowment cases; and a round-up of recent banking cases
[issue 44 - PDF version opens in new window]
30 March 2005
FSA and ombudsman give feedback on implementing improved procedures
23 March 2005
chief ombudsman issues decision on GAR-related lead case and on whether to investigate Penrose-related cases
16 March 2005
1 March 2005
mortgage underfunding; insurance intermediaries and transitional complaints; and tax and compensation
[issue 43 - PDF version opens in new window]
31 January 2005
"CHAPS" payments; insurance fraud case-studies; and a brief guide to the ombudsman service procedures and approach
[issue 42 - PDF version opens in new window]
25 January 2005
17 January 2005
14 January 2005
7 January 2005
quality director and director of human resources