The power to settle financial complaints.
The power to settle financial complaints.
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19 to 21 June 2013
we are in Durham, Edinburgh and Leeds this week talking to smaller businesses – as part of our series of “meet the ombudsman” roadshows around the UK
For media enquiries, phone Rory Stoves, Samantha Hargreaves or Martyn James in the press office on 020 7964 1234 (for out-of-hours media enquiries, please call 07901 118 018). Or follow us on Twitter and Facebook.
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17 to 19 June 2013
we're at the annual Trading Standards conference – highlighting the work of the ombudsman service and asking trading standards officers what the ombudsman service means to them
13 June 2013
the ombudsman service joins a complaints forum in Stirling to share our insight into tackling a record 508,881 new money-related disputes over the last year
13 June 2013
we’re speaking to advice workers about our approach to financial difficulties and payday lending at the East Midlands Financial Capability Forum
12 June 2013
we'll be talking to debt advisers at the West Midlands Money Advice Group about our approach to disputes involving consumers in financial difficulties
11 June 2013
we're talking to the All-Party Parliamentary Group on ageing and older people – about the complaints we see from consumers aged 65 and over and the challenges they face when dealing with their finances
11 June 2013
we run our latest workingtogether conference for businesses in Birmingham – focusing on resolving disputed credit and debit card transactions
7 June 2013
this week we talked to BBC Radio Nottingham about PPI claims and how to do it without the merry band of claims managers
5 June 2013
we’re sharing our knowledge with community advice workers in Sunderland and hearing about local issues at our latest workingtogether training day
5 June 2013
we've updated our online technical resource with our approach to non-disclosure in insurance complaints – in light of the Consumer Insurance Act 2012
3 to 4 June 2013
we're getting together with advice workers at Money Advice Scotland's annual conference to talk about consumers in financial hardship and listen to what's going on in the advice sector
31 May 2013
it's the last showing today of our short film, do the right thing, at the Belfast Moviehouse and Bluewater Showcase cinema - but you can still catch it online
31 May 2013
the You and Yours team from BBC Radio 4 paid us a visit this week to get an exclusive look into how we deal with PPI complaints
29 May 2013
ombudsman service publishes annual review of personal finance disputes
24 May 2013
we're meeting insurance brokers, IFAs and consumer credit businesses in Milton Keynes - to listen to their experiences handling complaints, and sharing good practice
23 May 2013
as part of our ongoing awareness raising in Northern Ireland, David Cresswell talks to Derry’s BBC Foyle breakfast show about why more people than ever are feeling able to stand up and face a financial problem
23 May 2013
the ombudsman meets with Julie Elliot MP to host a drop-in session for consumers at Sunderland city library – as part of our outreach work around the UK
23 May 2013
tune into BBC radio Newcastle this morning to hear the ombudsman answering all your questions on mortgages, PPI, loans and much more
23 May 2013
we're in Derry/Londonderry – talking about debt and buying on credit with advice workers at our latest workingtogether training day
20 to 21 May 2013
we're in Manchester, chatting to advice workers about consumers in financial hardship at the Institute of Money Advisers Annual Conference 2013
16 May 2013
Caroline Wayman, principal ombudsman, takes part in the international travel conference at Brighton – to explain the ombudsman's approach to resolving travel insurance disputes
15 to 17 May 2013
we're at the Balmoral Show in Northern Ireland, as part of our ongoing work to reach people who are less likely to know about their rights to complain
14 May 2013
we're on the buses in Belfast to promote do the right thing – a short film on managing your money by youth group SE1 United, currently showing in the Belfast Moviehouse
10 May 2013
on our second day in Staffordshire – as part of our outreach work round the country – we run a complaints drop-in clinic in Stafford town centre with Jeremy Lefroy MP
10 May 2013
… for outreach this week – as the ombudsman goes on the buses in Dartford and Greenhithe to promote "do the right thing", a short film made for us by local youth group SE1 United showing throughout May at Bluewater Showcase Cinema
9 May 2013
we're in Stafford – sharing our knowledge with community advice workers and hearing about local issues at our latest workingtogether training days
8 May 2013
David Cresswell from the ombudsman service answers listeners' questions about PPI – live from the Belfast studio of BBC Northern Ireland's Talkback
3 May 2013
check out the short film that local youth group SE1 United made about doing the right thing and being money savvy.
2 May 2013
we're at Naidex National helping consumers at the NEC sort out their financial problems, and running our "meet the ombudsman" event for smaller businesses
30 April 2013
the latest issue of ombudsman news includes:
30 April 2013
we run our latest workingtogether conference for businesses in Edinburgh – on assessing claims and resolving complaints about health and protection insurance
30 April 2013
our outreach team takes part in the Naidex show at Birmingham NEC – to meet disabled consumers and carers and find out more about their experience of financial services
25 April 2013
23 April 2013
Caroline Wells from the ombudsman service talks to Edinburgh's Forth One radio about our outreach work in Scotland – including a consumer drop-in with Ian Murray MP
23 April 2013
our outreach team are running our latest workingtogether conference – looking at how financial businesses can approach complaints when consumers are in financial difficulty
22 April 2013
the ombudsman is in Scotland all this week – sharing our knowledge with advice workers and MPs
19 April 2013
senior ombudsman Clare Mortimer talks to the Building Societies Association – giving advice about preventing complaints, when they are most likely to arise and how to resolve them when they do
16 April 2013
the ombudsman joins BBC TV consumer show, Don't get done, get Dom – to explain that people don't need to pay a claims manager when they can easily bring a PPI complaint themselves for free
16 April 2013
14 April 2013
David Cresswell from the ombudsman is interviewed on BBC News Channel about the Which? survey into banking complaints
11 April 2013
the ombudsman talks to BBC Radio York about credit cards and consumer rights
11 April 2013
the ombudsman talks to Cheshire radio stations imagine FM and Pure 107.8 FM about getting a complaint sorted – as part of our outreach work in the north west
11 April 2013
the ombudsman hosts a drop-in session for consumers in Stockport with Ann Coffey MP – as part of our outreach work to help raise people's awareness of their consumer rights and the role of the ombudsman
10 April 2013
the outreach team are talking with the Insurance Institute of Chelmsford about the role of the ombudsman service
10 April 2013
community and advice workers in Stockport join the outreach team for our latest workingtogether training day
our latest feature in Retirement Today – the lifestyle magazine for the over 50's – is out today, focusing on some handy hints on how to get the most out of your money
5 April 2013
with the Consumer Insurance (Disclosure and Representations) Act 2012 coming into force on 6 April, Melissa Collett from the ombudsman service explains how the new legislation reflects the ombudsman's long-standing approach to non-disclosure
5 April 2013
students may not be the best at spring cleaning, but it’s easy to spring clean your finances with our top tips on studentbeans - part of our ongoing awareness raising work with young people
3 April 2013
David Cresswell from the ombudsman service explains on BBC Radio 4 Money Box how consumers can get their PPI complaints and financial problems sorted
27 March 2013
David Cresswell from the ombudsman service talks on BBC Radio 4 You and Yours about bank disputes involving safe-deposit boxes
27 March 2013
the outreach team is in Northern Ireland, talking to smaller businesses about complaints handling and guiding them through the ombudsman process
26 March 2013
the outreach team is in Belfast today – introducing the Consumer Council for Northern Ireland to the ombudsman service
26 March 2013
the latest issue of ombudsman news includes:
22 March 2013
21 March 2013
community advice workers from the Lancashire and Cumbria Money Advice Group get a taste of the ombudsman – at our latest training day
20 March 2013
... are now finalised and approved for 2013/2014
20 March 2013
the ombudsman holds a training day for community and advice workers at agencies and charities across the East Midlands
20 March 2013
an update on our approach
15 March 2013
the ombudsman is in Cardiff today talking to community and advice agencies from South Wales about our role and how we can help consumers
12 March 2013
the ombudsman visits the North West to talk to smaller businesses at a seminar organised by the Insurance Institute in Bolton
9 March 2013
the ombudsman joins in the Women of the World Festival in London's South Bank this weekend, as part of our ongoing awareness-raising work with women
7 March 2013
the ombudsman answers listeners' questions about mobile phone insurance on BBC Radio 1 Newsbeat
7 March 2013
the ombudsman joins debt advisers from the East Midlands Money Advice Group to talk about our role and help we offer to community and advice workers
6 March 2013
as part of our work to meet the needs of all our customers and particularly those with significant financial difficulties, we're working in partnership with StepChange, National Debtline, Shelter, Mind and Citizens Advice
5 March 2013
1 March 2013
as part of our ongoing awareness-raising work, we're at the 50+ Show in Manchester taking part in a consumer question-time about money matters
28 February 2013
the ombudsman is named in the Sunday Times Best Companies "Top 100" - in recognition of our engaged and dedicated workforce, committed to customer service
27 February 2013
the ombudsman takes part in the Scottish Council for Voluntary Organisations' The Gathering – as part of our work with front-line community and advice workers
27 February 2013
the ombudsman is in Chelmsford in Essex today for our series of training-events for community and advice workers
22 February 2013
the ombudsman features in the David Hasselhoff special of 50Plus, explaining how you can find the best motor insurance to help you feel comfortable when you jump in your car – as part of our ongoing awareness raising work with older consumers
14 February 2013
continuing our focus on National Student Money Week the ombudsman featured in a Skype interview with Radio Caley – a student radio station in Glasgow – to talk about the role of the ombudsman in sorting out financial problems
14 February 2013
we've just announced the details of our latest workingtogether conferences – aimed at businesses dealing with complaints on a regular basis
13 February 2013
the ombudsman outreach team is in Berkshire today, meeting consumer advisors in Reading to discuss complaints about payday lending, financial difficulties and much more
12 February 2013
the ombudsman takes part in national student money week – talking to students in Kent about being savvy spenders and knowing their consumer rights
11 February 2013
as National Student Money Week begins, listen out for us on your local student radio station, check out our tips on Twitter in partnership with NASMA or come meet us at Kent University in Canterbury today
12 February 2013
the ombudsman featured on BBC Radio Devon to talk about what steps consumers can take to feel confident in managing their finances
11 February 2013
the ombudsman features on community radio station Reading4U today to talk about our upcoming awareness-raising work in the area this week and how we can help sort out a financial problem
11 February 2013
the ombudsman was interviewed for BBC Radio Ulster this weekend about payday loans and knowing your rights – as part of our ongoing awareness-raising work in the region
7 February 2013
the ombudsman talks to Tequila Radio, Glamorgan University's student-run radio station, about money saving tips and knowing your consumer rights
5 February 2013
Sir Nicholas Montagu, chairman of the ombudsman service, speaks at the Insurance Institute of London about where we might, and should, be going …
31 January 2013
as part of the Parliamentary Commission on Banking Standards investigation into mis-selling and cross-selling by banks, chief ombudsman Natalie Ceeney and deputy Tony Boorman give evidence and views on the mis-selling of payment protection insurance (PPI) and lessons learnt
31 January 2013
lead ombudsman, Caroline Mitchell, and our outreach team meet with 20 leading businesses in London today to talk about how we look at travel insurance complaints
30 January 2013
the ombudsman runs a community training day for consumer advisers in east London – as part of our series of workshops across 20 towns and cities, including Cardiff and Wigan
29 January 2013
the latest issue of ombudsman news includes:
28 January 2013
coming to a town near you – we've just launched the details of our free road shows for "smaller businesses"
25 January 2013
Caroline Wells from the ombudsman service joins Citizens Advice and BBC Radio Oxfordshire for a discussion about debt, payday loans and continuous payment authorities
18 January 2013
if you've resolved to sort out your finances this year but don’t know where to start, check out the latest issue of Able magazine for some hints from the ombudsman service to help you on your way
15 January 2013
as part of our outreach work in the community, the ombudsman talks to staff and volunteers from the Brighton and Hove Federation of Disabled People ("The Fed") about the help it can offer and how we aim to be accessible to everyone
10 January 2013
11 January 2013
with the current independent assessor approaching the end of her term, the board welcomes applications for the post from people with the right experience – and with a strong sense of independence, judgement and integrity
9 January 2013
as part of our outreach work with the community and advice sector the ombudsman takes part in a consumer education liaison-group seminar at the Citizens Advice headquarters in London
3 January 2013
the ombudsman talks to BBC Radio Leeds about the increase in complaints from Yorkshire – and what people in the region are complaining about
3 January 2013
the ombudsman is on the trains across Scotland and Wales this month to remind passengers that they can contact the ombudsman if a problem with a bank or insurer remains unsettled
2 January 2013
Access magazine asks the ombudsman for tips to help avoid the January financial blues