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You will need a copy of the Adobe Acrobat Reader to open it. It can be downloaded at no cost, from their website: http://access.adobe.com/ Alternatively, Adobe also provide a free online tool which converts the content of PDF files to a format that can be understood by most screen-reader applications. It is available at http://www.adobe.com/products/acrobat/access_onlinetools.html If you access this page and type the URL "http://www.financial-ombudsman.org.uk/publications/ar04/report_financial_statment.pdf" in the box, their online conversion tool will give you an instant text-only version.
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