in this section

useful links

our consultation papers and feedback statements

the documents on this page all download in PDF format

our consultation papers and feedback statements
joint papers
our responses to other organisations' consultation papers

consultation papers and feedback statements
published by the Financial Ombudsman Service

We consult in January each year on the plans and budget we are proposing for the next financial year:

our annual plans and budgets (consultation and feedback)

updating the scope of our voluntary jurisdiction

consultation paper (May 2013)

minor changes to the dispute resolution: complaints sourcebook

changing our case fee arrangements:

preliminary consultation paper (January 2012)
feedback statement (July 2012)

publishing ombudsman decisions:

discussion paper on the practical issues in publishing ombudsman decisions (September 2011)
summary of responses (January 2012)
our approach (March 2013)

publication of complaints data relating to individual named businesses:

publication of complaints data: what we will do (March 2009)
"next steps" discussion paper (September 2008)

voluntary jurisdiction – filling gaps for EEA businesses:

consultation paper (July 2007)

rules for the new consumer credit jurisdiction:

consultation paper (June 2006)
feedback statement (December 2006)

extending our voluntary jurisdiction – National Savings & Investments:

consultation paper (May 2004)
feedback statement (September 2004)

extending our jurisdiction:

consultation paper (May 2002)
feedback statement (December 2002)

joint papers

papers published jointly by the Financial Ombudsman Service with other bodies, such as the Office of Fair Trading (OFT) and the Financial Services Authority (FSA)

2011

2010

CP10/25: Implementation of the second Electronic Money Directive (supplement to HM Treasury’s consultation)
CP10/24: Regulatory fees and levies (policy proposals for 2011/12)
CP10/21: Consumer complaints (the ombudsman award limit and
changes to complaints-handling rules)
DP10/1: Consumer complaints (emerging risks and mass claims)
CP10/4 - Sale and rent back (full regime)
feedback on CP09/22, made rules and consultation on reporting

2009

2008

2007

2006

2005

2004

CP04/12: FSMA 2 Year Review

2001

policy statement - dispute resolution
the complaints sourcebook: a joint policy statement on CP74 and CP99 and a Financial Ombudsman Service consultation paper on transitional case fees
CP99: complaints-handling rules
transitional arrangements and other amendments

2000

1999

CP33: consumer complaints and the new single ombudsman scheme

1998

policy statement: responses to CP4

1997

CP4: consumer complaints

documents published by the Financial Ombudsman Service in response to other organisations' consultation papers

Association of British Insurers: consultation on annuity rate transparency (December 2012)
FSA CP12/19: restrictions on the retail distribution of unregulated collective investment schemes and close substitutes (November 2012)
response to CMR proposals for amendments to the conduct of authorised persons rules (October 2012)
consultation on insurance contract law (September 2012)
FSA consultation paper – consumer redress scheme in respect of unsuitable advice to invest in Arch cru funds (September 2012)
consultation on enhancing consuer protection, reducing regulatory restriction (July 2012)
consultation on insurance contract law (March 2012)
consumer focus workplan 2012-2013 (March 2012)
commission proposals on alternative dispute resolution (January 2012)
discussion paper on enhancing consumer protection, reducing regulatory restrictions and call for evidence (November 2011)
ombudsman preliminary response (September 2011)
submission to the joint committee on the draft financial service bill (August 2011)
consultation on empowering and protecting consumers (August 2011)
response to CP6/2011 – solving disputes in the county courts (June 2011)
review of claims management regulation (May 2011)
a new approach to financial regulation: building a stronger system (April 2011)
consultation on transposition of UCITS IV directive (March 2011)
consultation on the use of alternative dispute resolution (March 2011)
response to FSA discussion paper (DP08/5) on consumer responsibility (June 2009)